The MorningYou
You open the inbox first thing and the day's plan dies there.
Case Study 06 / 09
Inbox Triage
Operations was one of the four workflows I removed myself from, and most of it was my inbox. Every question, every approval, every deal update landed in one place, and that place was me. Deals move at the speed of your inbox, and mine was slow because I was busy running the company it fed. So I gave the inbox its own system: classify, route, draft, digest. I still run it. The digest lands every morning.
06 Steps Before
02 Stay Yours
01The Workflow, BeforeEvery badge is you
The SortYou
You read all of it, because the only filter is you.
The RepliesYou
The replies that matter sit half-written while the easy ones jump the queue.
The RoutingYou
Questions the team could answer come to you anyway, because that's the habit.
The DealYou
Somewhere in the pile, a deal waits on a reply you haven't gotten to.
The EveningYou
The last thing you do at night is the same thing you did first thing.
02The Same Workflow, Running on AgentsSame steps, new owners
The MorningYou
You open one digest instead of the pile: what happened, what's waiting, what's stuck.
The Hand-Off · The machine reads everything. You read one page
The SortAgent
Every message is read and classified the moment it lands.
The RepliesAgent
The replies that need your name are already drafted, in your voice, queued for your yes.
The RoutingAgent
Anything someone else can handle goes to them, context attached.
The DealYou
The deal that was waiting on you gets its reply drafted before you are. All it waits on now is your yes.
The EveningAgent
Overnight, everything that lands gets sorted and drafted for tomorrow's digest.
03The System MapYou sit outside the loop
Classifier
Router
Drafter
Digest Writer
The Inbox
One Digest, One Yes
YouOutside the loop
04The ArtifactsWhat the inbox produces
The Morning Digest01 / 02
What Happened
What's Waiting
What's Stuck
The Draft Queue02 / 02
05What Stays Yours
-
You
The yes. Nothing sends in your name without it.
-
You
The hard ones. Angry client, big ask, bad news: those skip every filter and land on you first. So does anything the classifier isn't sure about. Uncertain mail defaults to you.
-
You
The word. An agent drafts replies. It doesn't owe anyone anything. You do.
06The Verdict FrameWhat a session would call this
In a session, this workflow gets one of three verdicts: automate it now, fix it manually first, or leave it alone.
In practice the inbox splits. The sorting and the digest are "automate it now." The drafting is "fix it manually first" until the agent has enough of your real replies to learn the voice from. And if email isn't where your business actually happens, leave it alone. Triage is plumbing, and plumbing only pays when the pipe is full.
Sixty minutes. The spec for this, written live.
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